FAQ - Frequently asked questions Hotel Mas des Arcades


Below you will find all the frequently askes questions before your stay at the Mas des Arcades

FAQ – Frequently asked questions

At what time can we check-in and check-out ?
Check-in is available from 3 pm and the check-out until noon. Kindly inform us in the case of early arrival or late departure.
Is breakfast included in the price of the room ?
Breakfast in not included in the rooms cost. Adults price: 12€ Childrens price : 7€
Is the hotel accessible to all mobility impaired individuals ?
Yes, the hotel complies with french legislation accessibility standards.
Is there a car park and is there a charge ?
We have a complimentary outdoor car park and an underground garage with private boxes for x€ to be reserved upon booking.
How many languages does the hotel staff speak ?
Our hotel staff speaks several languages including French, English, Spanish
Do you have a laundry service in the hotel ?
Yes, the hotel offers a laundry service for guests (a la carte services)
Can we smoke in the room ?
No, all our rooms and premises are non-smoking and highly sensative smoke detectors are installed in all rooms and common areas. However, most of our rooms have balconies, don't hesitate to request one upon reservation.
Do you accept pets ?
Yes, small dogs are welcome. A 10€ fee will be asked per dog and we invite you to specify it upon reservation.
Do you have baby cotts ?
Yes, baby cotts are available upon request and are complimentary.
What time is the breakfast ?
The breakfast is served everyday from 7 to 11 am
Why is the room price cheaper on the hotels website ?
The best available rates and offers are on our website. No intermediary intervenes in the process, therefore we can offer you the best rates.
Is it mandatory to give the number of my credit card ?
We can't garantee your reservatin if we don't have your credit card details
Can I change the dates of my stay ?
In certain cases, yes. Kindly verify the cancellation conditions on your booking or call us directly.
What are the accepted payment methods ?
The means of payment are : cash, cheque, credit card (visa, mastercard, america express).Proof of identity may be requested.
What is the amount of the city tax?
The city tax is 1€ per person per night and will be added to your total bill. The tax is only applicable for adults